Consumer Duty

What Stellar is doing

The Financial Conduct Authority’s flagship regulation ‘Consumer Duty’ was introduced in 2023. Stellar, as a regulated business, is already consumer-focused in our principles and beliefs. However, here are some of the initiatives that we are undertaking to further enhance our proposition.

Service Review Process

We are enhancing our review process for the Services we offer to ensure that we continue to meet your needs and those of your clients.

Target Market Statements

We provide Target Market Statements for all of our Services. They form part of the Consumer Duty Service guide for distributors.

Distribution Strategy

Our Consumer Duty Service guide for distributors includes a summary of our strategy for distributing our Services.

Price and Value

Fair Value Statements

As part of the Consumer Duty rules we have produced a statement that provides details of Value Assessments that we have conducted on each of our Services.

This includes details such as the benefits and limitations for each Service and our charging structures.

In November 2023, we became an affiliate member of the Consumer Duty Alliance.

Consumer Support

Service Levels

Our service levels and terms of business have always been a significant area of focus at Stellar. This remains the case and we continue to look at ways in which we can improve our support to you and our mutual clients.

Vulnerable Clients

A significant area of focus of the FCA over the last few years is the support that the industry offers to those clients that are deemed vulnerable. We will continue to make further enhancements as part of our Consumer Duty work.

Consumer Understanding and Support

Communications Review

We appreciate that we interact with you and your clients in many ways. We are undertaking a comprehensive review of our communications to make sure that we provide each respective audience with the clearest view of the Services we offer.

We are seeking to ensure that we improve consumer understanding and provide the customer support that you and your clients need to meet their financial objectives.

If there are any specific client communications from us that you believe could be improved, please do let us know by contacting or use the chat/support button below.